ShiftAnswer · Managed AI phone desks
ShiftAnswer
Your AI phone desk. Managed by us.
We build and run an AI phone agent for each of your companies. It answers calls, takes requests and transfers callers to your team — while you see everything in your dashboard.
Our agents always say they are AI, and every call starts with a recording notice.
A sample call · managed by ShiftAnswer
Your customer calls
“Can I speak to someone about monthly parking?”
Incoming call
Your AI desk answers
“I'm Maya, your AI assistant. I can help with that.”
Answering from approved facts
The right next step
Transferred to your team. Confirmation sent by text.
Logged in your dashboard
Own line
A number for calls and texts, and an AI agent, for every company.
One desk
Agents pass callers between your companies.
Watch live
Head office sees every call as it happens.
We change it
Ask for a change and our team makes it.
How it works
You run the business.
We run the phones.
This is a managed service. There's no sign-up form and nothing to configure. We create your account, set up every desk and invite your team. After that, you tell us what changed, and we change it.
- 1
We set up your desks
We load your locations, hours, rates and policies, write each agent's instructions and test every line before it goes live.
- 2
Your callers get answers
Agents answer only from facts you approved, take requests with a reference number and transfer to the right person or company.
- 3
You ask, we change it
New rate, holiday hours or transfer number. Send a change request and see when it will be done.
What you see
Every call, the moment it starts.
Your head office sees every company. Each company sees only its own calls, requests and recordings.
yourcompany.shiftanswer.com
Parking desk
“Is there monthly parking near Union Station?”
Maya · AI · Inbound
Security desk
“I need the supervisor on site tonight.”
Agent · AI · Inbound
Property desk
“Thanks, I'll wait for the callback.”
Agent · AI · Outbound
Sample view.
Beyond the call
Texts, payments and receipts, handled the same way.
Agents never take card numbers on a call. They text a secure payment link instead, and the money goes straight to your own account.
Texts
Confirmations, directions and request updates by text, from the same number callers already know.
Payment links
A secure link for the exact amount, sent by text. No card numbers ever spoken on a call.
Receipts
When the payment clears, the receipt goes out by text and email on its own.
Contacts
Every caller becomes a contact with one timeline: calls, texts, requests, payments and notes.
Always checking
Agents that watch the agents.
Four more agents run behind the scenes. They never talk to your callers and never change answers on their own. When something looks wrong, they tell a person. You see what they found, live.
After every call
Call checker
Compares what the agent said with your approved facts and rules, and flags anything off.
Every 5 minutes
Health monitor
Tests every number, agent and connection, and alerts our team the moment something breaks.
Every hour
Knowledge helper
Groups the questions callers asked that we couldn't answer yet, and drafts answers for review.
Every morning
Reporter
Sends each company and your head office a one-page report of yesterday.
Security
Built by security engineers, for calls that carry real customer details.
Two-factor sign-in
Required for our team and every admin.
Separate by company
Every record is locked to its company in the database.
Private recordings
Played through links that expire within minutes.
Full audit log
Who changed what, when, and which request it was for.
Honest agents
They say they are AI and never take card details.
Recording notice
Every call opens by saying it is recorded.
Pricing
Plain monthly plans.
Inbound and outbound minutes cost the same, shared across your desks.
Starter
$300 / month
$500 one-time setup
- 1 desk, 1 number
- 500 minutes a month
- $0.30 per extra minute
- Live board, contacts and reports
- Texting available as an add-on
Growth
MOST TEAMS$800 / month
$750 one-time setup
- 3 desks, 3 numbers
- 2,000 shared minutes a month
- $0.25 per extra minute
- Transfers between your desks
- Texting and payment links as add-ons
Custom
Let's talk
For groups of companies
- A desk for every company
- Pooled minutes and texts
- Change requests included monthly
- Your own portal address
Demo
Hear it on your own phone.
Leave your number and our demo agent calls you once. Ask it anything you'd ask a receptionist.
It'll tell you it's an AI. Ours always do.